Privacy Policy

Seatly Inc. (“Seatly,” “we,” “us,” or “our”) operates a ticket-booking platform for seated venues such as cinemas, theatres, concert halls, and event spaces. This Privacy Policy explains how we collect, use, share, and protect personal information when you use Seatly websites, apps, and related services (the “Services”).

By using the Services, you agree to this Policy. If you do not agree, please do not use Seatly.

We may collect the following categories of information:

• Account details: name, email address, phone number, password, and business profile information when you create a workspace or customer account.
• Booking details: guest name, phone number, optional email, selected seats, session details, booking reference, and payment status.
• Payment information: card payments are processed by Stripe; bank-transfer bookings may include uploaded payment proof. Seatly does not store full card numbers on its servers.
• Venue and content data: venue layouts, listings, showtimes, pricing, support contact details, and uploaded images or files you provide.
• Technical data: IP address, browser type, device information, approximate location, pages viewed, and diagnostic logs needed to operate and secure the Services.

We use personal information to:

• Provide, operate, and improve seat maps, bookings, and accounts
• Process payments, confirmations, and booking support requests
• Communicate about bookings, account security, and service updates
• Prevent fraud, abuse, and unauthorized access
• Comply with legal obligations and enforce our Terms of Service
• Analyze aggregated usage to improve product reliability and features

We do not sell personal information. We may use de-identified or aggregated data for analytics and product development.

Seatly uses cookies and similar technologies for essential functions such as authentication, session security, language preferences, and remembering settings. Some analytics or performance tools may also set cookies to help us understand how the Services are used.

You can control cookies through your browser settings. Disabling essential cookies may prevent sign-in, checkout, or other core features from working correctly.

We share information only as needed to run Seatly, including with:

• Venue operators: booking and guest contact details needed to fulfill tickets and customer support for a show
• Service providers: payment processors (such as Stripe), hosting, email delivery, and storage providers who process data on our instructions
• Legal and safety: when required by law, regulation, legal process, or to protect the rights, safety, and integrity of Seatly, our users, or the public
• Business transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to appropriate confidentiality protections

We retain personal information for as long as needed to provide the Services, meet legal and accounting requirements, resolve disputes, and enforce our agreements. Booking records may be retained longer where venues need them for operations or compliance.

We use administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on where you live, you may have rights to access, correct, delete, or restrict certain personal information, or to object to particular processing. You can usually update account details in your Seatly settings. For booking questions with a specific venue, contact that venue's support details shown on the booking confirmation.

To make a privacy request to Seatly, email privacy@seatly.com. We may need to verify your identity before fulfilling a request.

Seatly is not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe a child has provided personal information to us, contact privacy@seatly.com and we will take appropriate steps to delete it.

Seatly may process and store information in Australia and other countries where we or our service providers operate. Those countries may have different data-protection laws than your home country. Where required, we use appropriate safeguards for cross-border transfers.

We may update this Privacy Policy from time to time. When we do, we will revise the effective date above and, where appropriate, provide additional notice. Continued use of the Services after an update means you accept the revised Policy.

For privacy questions or requests, contact Seatly Inc. at privacy@seatly.com.

For product or account support, email support@seatly.com or use the contact options in your Seatly workspace.

Related: Terms of Service.